CasinoX Terms & Conditions — Complete Guide to Bangladesh's Online Gaming Platform

01 General Terms

CasinoX (hereinafter referred to as "we", "our platform", or "CasinoX") is an online gaming and entertainment service operated through the website https://casinox.ws. These Terms and Conditions constitute a legally binding agreement between CasinoX and its users.

These Terms & Conditions have been written in Bengali for the convenience of Bangladeshi users. In the event of any inconsistency arising from translation, the original English version shall prevail.

CasinoX reserves the right to update these Terms and Conditions at any time. A notice will be posted on the website following any changes, along with the date the updated terms take effect.

02 Registration & Eligibility

To register with CasinoX, the following conditions must be met:

• You must be 18 years of age or older.
• Online gaming must be legally permitted in the country or region where you reside.
• You are allowed to open only one account for yourself.
• All information provided at registration must be accurate and truthful.
• Only one account per person within the same household is permitted.

During registration, you will need to provide a valid email address, mobile number, and password. For KYC (Know Your Customer) verification, a copy of your National ID or passport may be requested at a later stage.

03 Account Management

Your CasinoX account is entirely your responsibility. Never share your login credentials with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

• Only one account may be created per email address.
• Contact support to update any personal information on your account.
• We recommend changing your password regularly.
• Transferring or selling your account is strictly prohibited.
• A maintenance fee may apply to accounts that have been inactive for an extended period.

04 Deposits & Withdrawals

The following rules apply to all deposits and withdrawals on CasinoX:

• The minimum deposit amount is ৳500 (five hundred BDT).
• The minimum withdrawal amount is ৳1,000 (one thousand BDT).
• Accepted payment methods: bKash, Nagad, Rocket, and other approved mobile banking services.
• Deposits are typically processed instantly.
• Withdrawal requests may take up to 24–72 hours to process.
• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made using the same method used for the deposit.

05 Bonuses & Promotions

CasinoX offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming.

• Welcome Bonus: Applies to the first deposit only. Withdrawals are not permitted until wagering requirements have been met.
• Free Spins: Applicable on selected slots games. Winnings are credited to your bonus balance.
• Cashback Bonus: A set percentage of weekly or monthly losses is returned as cashback.
• Reload Bonus: Applies to subsequent deposits. Separate terms apply.
• Referral Bonus: Both you and your referred friend will receive a bonus when you refer someone.

Bonus abuse — such as claiming bonuses from multiple accounts or attempting to circumvent bonus terms through any means — is strictly prohibited. Any such activity will result in immediate account closure.

06 Gaming Rules

The following general rules apply to all games on CasinoX:

• Each game has its own rules, which can be found within the game itself.
• If a game is interrupted due to a technical error, any pending bets may be considered void.
• In the event of any dispute regarding game outcomes, server logs shall be considered the final authority.
• RNG (Random Number Generator) certified games guarantee no possibility of manipulation.
• In Live Casino games, the dealer's decision is final.
• If a Sports Betting event is cancelled, the staked amount will be refunded.

If you notice any unusual behavior or software error during gameplay, stop the game immediately and contact support. Knowingly exploiting a technical error may result in account termination.

07 Prohibited Activities

The following activities are strictly prohibited on CasinoX:

• Opening or managing multiple accounts.
• Using another person's account or selling your account.
• Placing artificial bets solely to meet bonus wagering requirements (bonus abuse).
• Hacking, phishing, or any other form of cybercrime.
• Using automated bots or software to play games.
• Harassing or behaving inappropriately toward other users.
• Money laundering or any form of illegal financial transactions.
• Completing verification using a fake ID or false information.

08 Responsible Gaming

CasinoX believes gaming is for entertainment, not addiction. We encourage all players to game responsibly.

• Each player can set their own daily, weekly, or monthly deposit limits.
• A session time limit feature is available on the platform.
• A self-exclusion option is available to temporarily suspend your account.
• If you experience any gaming-related issues, our support team is on hand to provide professional assistance.

To learn more about responsible gaming, visit our Responsible Gaming View page.

09 Privacy & Security

CasinoX treats the protection of your personal data as a top priority. We use SSL encryption and advanced security technology to keep your information safe.

• Your information is never sold to third parties.
• Payment information is stored with full encryption at all times.
• Documents submitted for KYC verification are stored securely.
• Information may be disclosed to authorities when required by law.

To read the full Privacy Policy Privacy Policy View page.

10 Account Closure & Suspension

CasinoX reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of the Terms & Conditions.
• If fraud or suspicious activity is detected.
• If KYC verification has not been completed.
• Extended inactivity (more than 12 months).
• In accordance with a court order or government directive.

You may voluntarily close your account at any time by submitting a request to the support team. If you have a remaining balance, you will be given the opportunity to withdraw it before closure, provided no Terms & Conditions have been violated.

11 Limitation of Liability

CasinoX is not liable for the following:

• Loss of a game or bet due to internet disconnection.
• Temporary service interruptions due to technical issues.
• Delays caused by third-party payment gateways.
• Account credentials compromised due to the player's own negligence.
• Service disruptions due to unforeseen circumstances (force majeure).

12 Changes to Terms & Contact

CasinoX may update these Terms & Conditions, in part or in full, at any time. Any changes will be announced on the website and notified to registered users via email.

Continued use of the platform after any changes will be considered acceptance of the updated Terms and Conditions. We recommend revisiting this page from time to time.

If you have any questions about these Terms and Conditions, please get in touch with us:

• Email: support@casinox.ws
• Live Chat: Click the chat button at the bottom right of the website
• Service Hours: 24 hours a day, 7 days a week