CasinoX Privacy Policy — Our Commitment to Protecting Your Personal Data

01 Introduction & Scope

Welcome to CasinoX. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how CasinoX collects your personal data ("data"), how it is used, who it may be shared with, and the steps we take to keep it protected.

This Privacy Policy applies to:

• For users of the CasinoX website (casinox.ws).
• For CasinoX mobile application users.
• For both registered members and visitors.
• For users in Bangladesh and all other countries.

CasinoX complies with international data protection law (GDPR) and all locally applicable regulations. Our Data Protection Officer (DPO) is dedicated to keeping your information secure at all times.

02 What data we collect

CasinoX collects various types of information necessary to deliver its services. A detailed breakdown of what is collected is provided below:

03 How We Collect Your Data

CasinoX collects your data in three main ways:

1. Directly From You: You provide information directly when filling out the registration form, completing KYC verification, making a payment, or contacting support.
2. Automatically: When you use our platform, certain information is collected automatically via cookies, log files, and tracking technologies.
3. From Third Parties: Some data may be received through payment processors or identity verification services, but this is limited and controlled.

We never collect your data without your consent. By registering, you are considered to have agreed to this Policy.

04 How We Use Your Data

CasinoX uses your data only for legitimate and necessary purposes. Each purpose is clearly outlined below:

• Account Creation & Management: To complete your registration, verify your login, and manage your account settings.
• KYC Verification: For age verification and identity confirmation, as required by law.
• Payment Processing: To process deposits, withdrawals, and bonus payouts.
• Customer support: To resolve your issues and answer your questions.
• Fraud Prevention: To keep your account secure and detect any fraudulent or illegal activity.
• Personalized experience: To offer game recommendations and promotions tailored to your preferences.
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.
• Responsible Gaming: To identify problem gambling risks and provide the necessary support.

05 Data Sharing & Disclosure

CasinoX never sells your personal data to third parties. However, your information may be shared in the following limited circumstances:

• Payment Service Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the data strictly necessary to complete a transaction.
• KYC Verification Services: Identity verification documents may be shared with third-party verification services.
• Legal requirement: We may be required to disclose data in response to a court order, government investigation, or regulatory request.
• Business Changes: In the event of an acquisition or merger, your data may be transferred to the new entity, though the same privacy standards will be upheld.
• Anti-money laundering: Suspicious transactions may be reported to the relevant authorities in accordance with our AML policy.

06 Cookies & Tracking Technologies

CasinoX uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may limit certain platform features.

07 Data Retention & Periods

CasinoX only retains your data for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and for 5 years after closure.
• Financial transaction data: Retained for up to 7 years as required by law.
• KYC Documents: Up to 5 years as required by legal obligations.
• Customer Service Records: Up to 3 years after last contact.
• Analytics Data:In anonymized form, for up to 2 years.
• Marketing Data: Consent withdrawal results in immediate deletion.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

08 Your Rights

Under CasinoX's Privacy Policy, you have the following rights:

• Right to Access: You can request access to the information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data under certain circumstances.
• Right to restrict processing: You may request that your data not be used for specific purposes.
• Right to Portability: You may request an export of your data in a machine-readable format.
• Right to object: You may object to your data being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent you have given us at any time.

To exercise any of these rights, email us at support@casinox.ws. We will endeavor to respond within 30 days. Please note that certain legal obligations may prevent us from fulfilling every request.

09 Children's Privacy

CasinoX is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• Any account found to belong to a minor will be closed immediately.
• If you have concerns, parents and guardians can reach us at support@casinox.ws.

10 Policy Updates

CasinoX may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• A notification will be sent to your registered email address.
• For significant changes, your fresh consent will be collected at login.

Continued use of CasinoX after any changes takes effect will be considered acceptance of the updated policy. We recommend revisiting this page from time to time.

11 Contact Us

For any privacy-related questions or requests, please get in touch with us:

• Email: support@casinox.ws
• Live Chat: Chat button at the bottom-right corner of the website
• Service hours: 24/7, 7 days a week
• Response time: Up to 30 business days

If you believe CasinoX has failed to protect your data and were unable to resolve the matter through our support team, you have the right to file a complaint with the relevant regulatory authority.